Help & FAQ

Find answers to common questions about using ShareHub.

Getting Started

What is ShareHub?

A platform by CSE Connect where trusted educators share structured learning resources for UK technology education, from primary through higher education.

Who is ShareHub for?

Professional practitioners, educators, and self-learners. Not for pupils or students directly.

Do I need an account?

All content is publicly readable. You need an account to comment, message, bookmark, track progress, and create learning lists.

How do I create an account?

Click "Sign up" in the top right. You'll need an email address and password. An administrator approves new accounts before you can sign in, and you set up two-factor authentication the first time you do.

For Publishers

How do I become a publisher?

Publishers are invited by administrators. If you already have an account, you can request publisher access from your dashboard. Otherwise, contact sharehub@cseconnect.org.

How do I publish content?

Create a learning resource and give it one or more pages. Write each page in the editor, adding images, PDFs, files, audio and video where you need them, or import a Word document as pages. Choose a licence, then publish.

What licences are available?

Why do I need two-factor authentication?

Every ShareHub account uses two-factor authentication to protect your account and the content on the platform. Set it up with any authenticator app (Google Authenticator, Authy, Microsoft Authenticator). Keep the recovery codes you are given at setup somewhere safe: they let you sign in if you lose your phone.

Learning & Progress

What are learning pathways?

Ordered sequences of learning resources, each with a difficulty level and an estimated time. Work through the steps in order, and your progress appears under My Progress.

How do bookmarks and learning lists work?

Bookmark individual resources for quick access. Create learning lists to group resources into themed collections, with a short note on each.

How do I track my progress?

The resources you open and your pathway progress are recorded automatically when you are signed in. See them under My Progress.

Community

How do comments and Q&A work?

Comment on any published learning resource, and use reactions such as Helpful and Insightful to acknowledge other people's comments. Resources with Q&A turned on also have a questions and answers section.

What are discussion forums?

Each subject domain has a discussion area. Sign in to start a thread or reply to one.

How do I report inappropriate content?

Email sharehub@cseconnect.org with a link to the comment. Moderators can hide or remove comments that break the rules.

Account & Privacy

How is my data handled?

All data stays on UK/EEA servers. We use privacy-first analytics (Plausible) with no personal data tracking.

How do I change my password?

Use the "Forgot password" link on the sign-in page to receive a reset email.

Can I export my data?

Yes. Go to Settings and request a data export.

Hub activity figures

Every ACE-CSE and Regional Hub page shows these figures, including the ones at zero. Most are counted by ShareHub as the hub works; three are recorded by the hub and approved by CSE Connect. Each answer gives the definition, then how a hub coordinator can change it.

Events held (12 months)

Published events this hub organised or co-hosted that started in the last 12 months.

How to change it: A hub coordinator creates the event from their hub's Coordinator area ("Create a public event for this hub", reached from My Hubs), with the hub ticked under "Co-organising hubs", and switches it to Published. It counts from the day the event starts and drops off 12 months later. Unpublished events never count.

Events scheduled (30 days)

Published events this hub organises or co-hosts that start in the next 30 days.

How to change it: The same events as "Events held", counted while they are coming up. Publish events well ahead of the date so the hub page shows what is on.

Resources contributed

Published, public resources this hub has published or co-published.

How to change it: Open the resource's editor, go to the Details tab, tick the hub under "Published by hubs" and choose "Save Details". The resource must also be published and public. A draft, or a resource with restricted visibility, is linked but not counted.

Hub posts (90 days)

Posts on this hub's activity feed in the last 90 days.

How to change it: A hub coordinator posts from the Coordinator area, Activity feed tab ("Post an update to your hub"). Each post counts for 90 days, so a hub that posts once a month keeps a steady figure of about three.

Impact Project Groups

Published Impact Project Groups this hub takes part in. Each group counts once.

How to change it: Send a request from the Coordinator area, Programme recognition tab: choose "Impact Project Groups", pick the group, and choose "Our hub takes part in this project". It counts once CSE Connect approves it, and while the group is published and active or completed. A paused group does not count.

Impact Project Group students

Students this hub has put forward to Impact Project Groups, as recorded by the hub and approved by an administrator.

How to change it: From the Coordinator area, Programme recognition tab, choose the group, then "Impact Project Group students", enter how many and the period, and choose "Submit for review". It counts once CSE Connect approves it.

Impact Project Group academics

Academics this hub has put forward to Impact Project Groups, as recorded by the hub and approved by an administrator.

How to change it: From the Coordinator area, Programme recognition tab, choose the group, then "Impact Project Group academics", enter how many and the period, and choose "Submit for review". It counts once CSE Connect approves it.

Community Mentoring

Community Mentoring engagements this hub has recorded and an administrator has approved.

How to change it: From the Coordinator area, Programme recognition tab, choose "Community Mentoring", enter the count and the period, and choose "Submit for review". It counts once CSE Connect approves it.

Resource use by other hubs

Page views of this hub's resources in the last 12 months by signed-in ShareHub users who are not members of the hub. Guest visits and downloads are not counted.

How to change it: This grows when people outside the hub use its resources. Point colleagues in other hubs and schools at specific resources, link them from events, and mention them in hub posts. Views by the hub's own members do not count.

Co-hosted events

Published events in the last 12 months that this hub ran together with at least one other hub.

How to change it: An event counts here when two or more hubs are on it. Agree the event with the other hub, then add them as a co-host from the event; it counts once their coordinator accepts.

Cross-hub collaborations

Other hubs this hub has worked with in the last 12 months, through co-hosted events or shared Impact Project Groups.

How to change it: This counts partner hubs, not events. Three events with the same hub count as one; one event each with three different hubs count as three. Co-host events with new partners, or join an Impact Project Group that other hubs take part in.

Industry partners

Different industry organisations this hub lists as partners, the logos shown on its About tab.

How to change it: A hub coordinator opens My Hubs, chooses "Edit settings" for the hub, and under "Industry partners" chooses "Add partner" with the organisation's name and, ideally, its logo. Each organisation counts once, so the same company entered twice still counts as one. Removing a partner from the list takes it off the figure.

Last active

Date of this hub's most recent event, newly added resource or hub post.

How to change it: Publishing an event, linking a newly published resource to the hub, or posting on the activity feed all update it. Private coordinator notes in the Ops log do not.

Impact Project Group figures

These figures appear on the Impact Project Groups page, added up across every group that is published and active or completed. A paused group is left out until it resumes. Each answer gives the definition, then how it is changed and by whom.

Resources published

Published resources in this programme.

Collections

Collections in this programme holding at least one published resource.

Latest addition

Date the most recent resource was added to this programme.

Resource views (12 months)

Page views of this programme's resources in the last 12 months. Downloads are not counted.

Active groups

Published Impact Project Groups currently running.

How to change it: A group counts once it is published with the status Active. Group editors set "Status" and the "Published" switch in the group's editor. A paused group is not listed publicly and is not counted.

Completed groups

Published Impact Project Groups that have finished.

How to change it: A published group counts here once its status is set to Completed in the group's editor. Everything it recorded stays on its page.

Participating hubs

Hubs taking part in at least one published Impact Project Group.

How to change it: A hub joins a group when CSE Connect approves the hub's "Our hub takes part in this project" request from its Programme recognition tab, or when CSE Connect adds the hub in the group's editor.

Partner organisations

Industry and other partner organisations named on published Impact Project Groups.

How to change it: Group editors add partners in the group's editor under "Industry partners" ("Add partner"). The same organisation named on two groups counts once.

Students

Students contributed to published Impact Project Groups, as requested by hubs and approved by an administrator.

How to change it: These come from hubs. A hub coordinator sends an "Impact Project Group students" request from the Programme recognition tab, and it counts once CSE Connect approves it.

Academics

Academics contributed to published Impact Project Groups, as requested by hubs and approved by an administrator.

How to change it: These come from hubs. A hub coordinator sends an "Impact Project Group academics" request from the Programme recognition tab, and it counts once CSE Connect approves it.

Industry professionals

Industry professionals contributing to published Impact Project Groups, as recorded by CSE Connect.

How to change it: CSE Connect records this in the group's editor. Tell CSE Connect how many industry professionals took part and they will update it.

Government officials

Government officials contributing to published Impact Project Groups, as recorded by CSE Connect.

How to change it: CSE Connect records this in the group's editor. Tell CSE Connect how many government officials took part and they will update it.

Multi-hub groups

Published Impact Project Groups involving two or more hubs.

How to change it: A published group counts here as soon as a second hub takes part.

Outputs produced

Published resources linked to published Impact Project Groups as outputs.

How to change it: Group editors tick resources under "Outputs" in the group's editor. An output must be a published, public resource from a hub taking part in the group, or from a member of its team.

Events held (12 months)

Published events run by published Impact Project Groups that started in the last 12 months.

How to change it: Schedule events from the group workspace ("Schedule an event"), or tick existing published events under "Events" in the group's editor. An event linked to two groups counts once.

Events scheduled (30 days)

Published events run by published Impact Project Groups that start in the next 30 days.

How to change it: The same events as "Events held", counted while they are coming up in the next 30 days.

Still need help?